Haute Maurienne Vanoise
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Haute Maurienne Vanoise Tourism

BALANCE SHEETS

Seasonal reviews

After each tourist season (summer/winter), the Haute Maurienne Tourist Office presents its results based on activity indicators defined for each service and action.

Audiences for websites, social networks and communications campaigns, resort/resort occupancy rates, business volume on the Tourist Office marketplace, number of articles about the resorts, attendance at events and activities... Download our activity reports.

Results from the tourist office

Visitor numbers, social network performance, key figures... Find out our reports on each season, service by service (sales, events, call center...) and station by station (reception and entertainment). 

Winter Seasons

Winter 2022-2023  

Summer Seasons

Summer 2023
ROLE AND MISSIONS

The Quality Tourism mark

In order to better welcome holidaymakers and improve the quality of tourist services in France, the State has created the Qualité Tourisme brand.
The Quality Tourism mark is the only state mark awarded to tourism professionals for the quality of their reception and services.

The Tourist Office follows a quality approach in accordance with the essential requirements for the satisfaction of holidaymakers. The services provided by the Tourist Office (reception, activities, communication...), its operating mode and its processes are regularly subjected to unannounced and independent audits and controls based on national reference systems (between 250 and 600 evaluation criteria).

To obtain the Quality Tourism mark, the Tourist Office must achieve a high level of performance during these mystery customer audits (minimum score of 85%).

In addition to these external controls, the Haute Maurienne Vanoise Tourist Office has set up a "quality group" made up of referents from each of the Tourist Office's departments and has recruited a person whose duties are specifically dedicated to the proper application of quality.

More information on the "Qualité Tourisme" labelhere.

The Quality Tourism mark

The quality commitments of the Tourist Office

- A warm welcome
- Attentive staff
- Foreign language skills of hosts and hostesses
- Personalized services
- Clear and precise information
- Cleanliness and comfort
- Discovery of a destination
- Taking into account the opinions of holidaymakers (via suggestion cards available in the reception offices or for download here, and via social networks)
- A clear development strategy for the Destination and for each resort
- A simple and efficient organization to meet all requirements

ROLE AND MISSIONS

The services of the Tourist Office 

The services of the Haute Maurienne Vanoise Tourist Office have been organized since June 1, 2022 with teams working at the headquarters and others decentralized in the resorts.
The Haute Maurienne Vanoise Tourist Office is thus as effective as possible in terms of the national and international influence of the resorts and the destination, while maintaining a strong link with the local players.
To learn more about the missions of the Tourist Office click here.

The services of the Haute Maurienne Vanoise Tourist Office at the headquarters

- Management
- Administrative (human resources, training, accounting, administrative and budgetary management)
- Marketing
- Communication (communication plans, media buying, digital strategy and production, computer graphics)
- Press-Content (press relations, editorial, images, information management, apidae)
- Events (management of major events)

The services of the Haute Maurienne Vanoise Tourist Office based in the resort

For a better autonomy of the resorts, teams are based in each resort of Haute Maurienne Vanoise. These resort teams are in charge of activities and highlights, reception, local information gathering and, in part, local communication.

The services of the Haute Maurienne Vanoise Tourist Office

The territory of Haute Maurienne Vanoise

6 mountain resorts : Valfréjus, La Norma, Aussois, Val Cenis, Bessans and Bonneval sur Arc.

10 villages (some of which are also mountain resorts): Saint-André, Le Freney, Fourneaux, Modane (support commune of the Valfréjus resort), Villarodin-Bourget (support commune of the La Norma resort), Avrieux (support commune of the La Norma resort), Aussois (resort), Val Cenis (resort and "new town" created in 2017 which includes 5 villages: Bramans, Sollières-Sardières, Termignon, Lanslebourg, Lanslevillard), Bessans (resort) and Bonneval sur Arc (resort).

To learn more about the population, demographics, economy... in Haute Maurienne Vanoise, consult the INSEE file (2019 data).

The services of the Haute Maurienne Vanois Tourist Office
Role and missions

Creation of the Haute Maurienne Vanoise Tourist Office

On January 1, 2017, the former intercommunities of "Terra Modana" and "Haute Maurienne Vanoise" merged. This is how the new Community of Communes "Haute Maurienne Vanoise" was born.
The CCHMV is endowed with the competence of Tourism then it decides to delegate this competence. For this, the CCHMV institutes on June 1, 2017 a single intercommunal Office of Tourism. It is for this purpose that a Local Public Company (SPL), the SPL Haute Maurienne Vanoise Tourisme was created.
The Haute Maurienne Vanoise Tourist Office is therefore the result of a decision by the Community of Municipalities, and works within the framework of a Public Service Delegation (DSP) defined by the CCHMV. That said, the Tourist Office is a private company separate from the Community of Communes.
The Haute Maurienne Vanoise Tourist Office is one of the largest Tourist Offices in France. About fifty permanent staff and 11 reception offices are scattered throughout the resorts and villages.
To visit or contact the Haute Maurienne Vanoise Tourist Office click here.

The missions of the Tourist Office

In accordance with the provisions of Article L. 133-3 of the Tourism Code, a public service contract defines its missions and objectives.

Main missions

- The Haute Maurienne Vanoise Tourist Office draws up and implements local tourism policy as well as local tourism development programs.
- It coordinates the territory's tourism stakeholders.
- The Tourist Office is responsible for promoting and communicating the destination as well as organizing cultural and sporting tourism events.
- It markets tourism services and products, including the management of reservation centers and platforms.
- Finally, the Tourist Office manages the territory's tourism information and monitors tourism.

The territory of Haute Maurienne Vanoise

6 mountain resorts : Valfréjus, La Norma, Aussois, Val Cenis, Bessans and Bonneval sur Arc.

10 villages (some of which are also mountain resorts): Saint-André, Le Freney, Fourneaux, Modane (support commune of the Valfréjus resort), Villarodin-Bourget (support commune of the La Norma resort), Avrieux (support commune of the La Norma resort), Aussois (resort), Val Cenis (resort and "new town" created in 2017 which includes 5 villages: Bramans, Sollières-Sardières, Termignon, Lanslebourg, Lanslevillard), Bessans (resort) and Bonneval sur Arc (resort).

To learn more about the population, demographics, economy... in Haute Maurienne Vanoise, consult the INSEE file (2019 data).

HAUTE MAURIENNE VANOISE TOURISM

Role and missions

The missions of the Haute Maurienne Vanoise Tourist Office include promoting the tourist destination to potential visitors, providing information on accommodations, activities, events and attractions, and assisting with trip planning. The Haute Maurienne Vanoise Tourist Office also offers services such as booking accommodation and transportation, selling tickets for activities and events, and putting together tourist offers. The tourist office also plays a role in the economic development of the territory by attracting visitors and supporting local tourism actors.

The missions of the Tourist Office
Role and missions
01

The missions of the Tourist Office

The Haute Maurienne Vanoise Tourist Office is in charge of promoting tourism in the resorts and villages of Haute Maurienne Vanoise.

Read more
The services of the Haute Maurienne Vanoise Tourist Office
Role and missions
02

The teams of the Tourist Office

Since 2022, the Tourist Office has been organized with teams working at the headquarters on all cross-cutting actions, and decentralized teams in the resort.

Read more
The Quality Tourism mark
Role and missions
03

The Quality Tourism Mark

To obtain the Quality Tourism mark, the Tourist Office must achieve a high level of performance during these mystery shopper audits.

Read more
570x330-OTHMV-Bilans-saisonniers-1.jpg
Role and missions
04

Seasonal reviews

After each tourist season, the Haute Maurienne Tourist Office presents its results based on activity indicators defined for each service and action.

Read more
Haute Maurienne Vanoise

OT of Haute Maurienne Vanoise
6 rue Napoléon 73480 Val Cenis France
+33 (0)4 79 05 99 06

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Haute Maurienne Vanoise

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